Return Policy
We want you to be completely satisfied with your purchase. We check all orders carefully before shipping. You can place your order with confidence, just like any retailer. Our return policy is designed to provide you with a worry-free experience in case you need to return an item.
All warranties start from the date you receive the product. We will accept returns if the product fails during the warranty period and the failure is due to quality issues and not your own damage or misuse.
Return Eligibility:
1. Returns and exchanges are accepted within 30 days of purchase (except for damage after receipt, misuse, and logistics issues).
2. Defective items must be reported and returned to us within the warranty period (in the original packaging if possible). You must tell us what the defect is and provide your order number. We do not repair or replace expired products.
Return Process:
1. Contact our customer service team to initiate a return request.
2. Provide your order number, details of the item you are returning, and the reason for the return.
3. Our team will guide you through the return process and provide instructions for shipping the item back to us.
Refunds:
Once the returned merchandise is received and inspected, a refund will be issued to the original method of payment. Refunds will be available in approximately 3-5 business days.
Damaged or Defective Items:
1. In rare cases, rough handling by the courier may cause physical damage to your item. If possible, please complain directly to the courier's delivery representative before signing for the goods. They will tell you the complaint process.
2. If you receive damaged or defective merchandise (which is rare), please contact us immediately with your order number and a full description/pictures of the problem with the damaged merchandise. We may need photos or other information to resolve the issue quickly.
Contact Us:
If you have any questions or concerns about our return policy, please contact our customer service team for assistance.
The terms and conditions in the User Agreement, Terms of Service and Privacy Policy (collectively, the "Agreement") of this website shall be deemed severable. If any provision of this Agreement is held at any time to be invalid, illegal or unenforceable by any court or administrative body of competent jurisdiction, such invalid, illegal or unenforceable provision shall be deemed severed from this Agreement and the other terms and conditions of this Agreement shall continue in full force and effect.
Thank you for shopping here.